Helpful Tools  I  Rent Payment Options  I  Online Payments  I  Service Request I  Contact Us I  FAQs
HELPFUL TOOLS FOR OUR RESIDENTS
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HELPFUL TOOLS FOR OUR RESIDENTS

Corsa Management wants all our residents to know our policies, to help everyone to live together safely and cooperatively at our apartment communities, and to avoid the possibility of misunderstandings and hard feelings.

Many of our policies have been carefully developed and perfected over our 40 years in business, and, while some may seem rather strict, they are meant to protect the apartment community itself and the peaceful enjoyment of all residents.

We have put together an extensive list of answers to Frequently Asked Questions that will help you understand many of our policies and the reasons we have them. Check the Resident FAQs for answers to your questions.

Still have questions or concerns about our policies, or would you like to let us know what you think we can do better? Contact us, or take a survey, and let us know what's on your mind.

Rent Payment Options
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Rent Payment Options

There are now more ways than ever to make payments for rent or utility charges. Some payment options do include additional transaction fees – please read the sections below carefully so that you can choose the options that are best for you. You may want to save or print this page for future reference.

Online Payments - see below for more information

Rental Offices
All Corsa Management Rental Offices accept checks, money orders, and other forms of payment. Most offices have drop boxes or mail slots where payments can be left when the office is closed. Rental offices can provide you with your Corsa account number, and can provide you with an account statement whenever you need one, either in person, by fax or by e-mail.

Personal checks
Personal checks are accepted for most “on-time” rent payments and utility payments. Personal checks are not accepted for late payments or if a court action is pending, or if one or more bad checks have been received recently.

Credit or debit cards
We now accept American Express in addition to VISA, Mastercard, and Discover credit or debit cards in any amount, both online and now in our Rental Offices, with convenience fees of 3.5% ($3.50 for every $100) for both types. Debit card payments will be credited to your account when paid, but may not come out of your account until up to 3 business days later.

CashPay
Cash is never accepted in our Rental Offices at any time, but you can pay with cash at different stores close to home, including any Walmart or K-Mart, by using our new CashPay service. Just ask for a CashPay authorization form from the Rental Office, and bring it to the store with your cash anytime you want to make a payment. A $4 fee applies to all cash transactions.

Payments By Phone
Payments can now be made to our live 24/7 phone center, powered by PayLease, by calling toll-free 866-729-5327, option 1. There is a $9.95 fee for bank account phone payments; for credit and debit card phone payments the fee is $9.95 plus 3.5% of the payment. You will need to know your Corsa account number when you call.

Recurring Payments (“AutoPay”)
You can have the rent paid automatically each month, on any day you set between the 1st and the 5th, so you never have to worry about being late! You can sign up for AutoPay in the online portal, set it up with our phone center, or fill out an authorization form and we can set it up for you. You'll receive credit for your payment on the day of the month you choose, but the money may not come out of your account until up to 3 business days later. Recurring eChecks are free; recurring credit and debit card payments are charged the 3.5% convenience fee for each payment.

If you have any questions about any of our payment options or about your account, call your Rental Office or call us at 973-763-5791.

Online Payments
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Online Payments

Online payments can be made securely by eCheck, credit card, or debit card 24/7 through our Online Payment Portal, powered by PayLease.

eChecks – FREE!
eChecks are electronic payments made from your checking or savings account, similar to writing a check. You'll receive credit for your payment the day you enter it online (or the next day if entered after 7:00 pm), but the money may not come out of your account until up to 3 business days later. All eCheck payments are now FREE!

Credit and debit cards
We now accept American Express in addition to VISA, Mastercard, and Discover credit or debit cards in any amount, with convenience fees of 3.5% for both types. ($3.50 for every $100) Debit cards are entered in the Portal the same as credit cards; debit card payments may not come out of your account until up to 3 business days later.

Registration
To register for the Portal you will need an e-mail address and your Corsa account number, which you can get from your Rental Office by phone, e-mail, or in person. When you have this information, click on “Make Online Payment” on this page and fill out a simple “New Users Registration” on the Portal. You can update your other information or change your password in the “My Profile” tab.

One-Time Payments
After you have logged in with your e-mail address and password, you can make a one-time payment in just a few simple steps. You'll receive an e-mail confirmation of your online payment, and your bank account or credit card information will be stored for future payments.

Recurring Payments (“AutoPay”)
Sign up for AutoPay in the Portal yourself and have the rent paid automatically on the day between the 1st and the 5th of each month that you set. You'll receive credit for your payment on the day of the month you choose, but the money may not come out of your account until up to 3 business days later. Recurring eChecks are free; recurring credit and debit card payments are charged 3.5% convenience fees for each payment.

Failed Online Payments
Online eCheck payments that fail because of insufficient funds will result in $25 being deducted from your bank account. Online payments that fail for any other reason will result in a $25 charge being added to your rental account. Please help avoid this by making sure enough funds are available in your account to cover your payments and that your account information is entered correctly.

Need Help?
If you have a problem with making an online payment, you can call our PayLease phone center anytime of the day or night at 866-729-5327, option 1. If your payment is not accepted for any reason, or if you have a question about your account, please contact your Rental Office or call us at 973-763-5791, option 4.

Service Request
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Service Request

Contact Us
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Contact Us

FAQs
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FAQs

Late payment policy: Why do you have such a strict policy on late fees and court filings?

1. On-time payment of rent is critical to our business. Without prompt rent payments, it becomes more difficult to pay our expenses.
2. When someone signs a lease, they are promising to us that they will pay the rent each month on the first of the month it is due. When they don't, we look at this as a failure to live up to their promise.
3. Going after residents for unpaid balances is a time-consuming and very unpleasant part of our business. The more our residents pay on-time, the more we can avoid unnecessary paperwork and legal action, and the more we can concentrate on serving everyone better.
4. We always get requests to make exceptions to our policies. Unfortunately, we have found that exceptions invariably lead to more exceptions and accusations of unfair treatment. There is no better way to treat all residents fairly, and to get everyone in the discipline of paying on time each month, than to have a policy that is stated clearly and enforced evenly.


Legal fees: Why are the court fees and attorney fees so expensive?
Court fees and warrant fees are set by the courts; we only pass on what we are charged. While the attorney fees may seem expensive, we have actually been able to keep them well below the typical average of $175 per case. We do not make any profit on any of the legal fees we collect.


Rent increases: Why does my rent go up every year?
Increases in rent, like increases in everything else, are inevitable. However, increases are necessary for two main reasons: (1) to help us pay the higher costs that we face every year in managing apartment communities, and (2) to allow us to continue to pay for major improvements and repairs to the buildings and the apartments, now and in the future.

Higher costs -- The biggest increases lately have been for heat and hot water, property taxes, water/sewer services, and maintenance and supply costs. We are continually working to keep our costs down wherever possible without cutting back on our service to our residents.


Rent increases - improvements: I know rent increases help to pay for improvements. What kinds of improvements are being made, and why?
Our company's mission has always been to keep improving the properties we manage, so we can keep our residents happy and make our properties more desirable places to live.

You've probably seen some of the recent improvements at your property, whether it be new windows or doors, roofs, gutters, paving, landscaping, or other work. We also make major improvements every year that you do not see -- in our heaters and water heaters, electrical, plumbing and sewer systems, office technologies, and other facilities inside our buildings. In addition to what we have done, we also have several major improvements planned for the future, which we must start saving for now.

Every year we are also faced with new regulations from our city, state and Federal governments. We realize that many of these regulations are necessary, like the testing for environmental hazards such as lead paint and asbestos. Unfortunately, it is usually true that complying with these new regulations also requires us to spend a lot of money on new items, systems, or contracted work.


Forms of payment: Do you accept cash, personal checks, or other forms of payment?
No cash can be accepted at any time. We do accept personal checks, but only under the following conditions:

1. The check must be for the current month's rent, and all previous rent must be paid up.
2. The check must be received on or before the close of business on the 5th of the month; and
3. There must not be any current court action against you for non-payment of rent.

Checks returned by your bank for any reason (bad checks) must be replaced within three days from when you are notified, or a court action will be filed. A $20 "returned check fee", in addition to your late fee, will be added to your account for each bad check. One bad check will not stop your check payment privileges, but two or more will result in suspension of your check privileges for 6 months or more, depending on several factors.

If you have given us more than one bad check, if your rent is being paid late, or if a court action is pending against you, only certified checks, money orders, or online payments will be accepted.

You can now pay your balance online anytime, 24/7, by eCheck or credit card (Visa, MasterCard, or Discover - convenience fees apply). Or you can set it up to pay us automatically every month for free, and never have to worry about being late again! Just look for the "Pay Rent Online" buttons that are on each of our community pages and our Home Page, create a simple account, and you're on your way!


Move out requirements: What do I have to do before I can move out?
If you have signed a lease or lease renewal agreement with a fixed term (6 months, 1 year, etc.), you must stay until the end of your term, and give written notice to us, at least sixty(60) days before the end of your lease, that you will be moving out

If you are staying on a month-to-month basis, you must give written notice to us, at least sixty(60) days in advance, that you will be moving out. Your notice must include the date you are planning to move out, and must be the last day of the month.

VACATING PROCEDURESMOVE-OUT CHARGES


Improper notice penalties: What happens if I don't give you proper notice that I'm moving out?
If you have signed a lease or lease renewal agreement with a fixed term (6-months, 1 year, etc.), and you are moving out before it ends, you will be responsible for all of the rent to the ending date of your term, or sixty(60) days (two full months) from when you give us written notice, whichever is later.

If you are staying on a month-to-month basis, you will be responsible for the rent for sixty(60) days (two full months) from when you give us written notice.

In either case, however, if the apartment is re-rented, you will only be responsible until the date a new tenant moves in. We always try to re-rent apartments as soon as possible, but we cannot usually predict when an apartment will be re-rented. However, leaving the apartment in good condition will help us re-rent it sooner.


Getting back a security deposit: How do I get my security deposit back when I move out?
When you move out, please do each of the following to make sure you get as much of your security deposit back as possible:

1. Make sure that proper written notice has been given and all rent is paid in full.
2. Leave your apartment clean, especially the appliances, kitchen, bathroom and floors.
3. Remove all belongings and trash. Do not leave behind furniture or other items.
4. Return all sets of keys to the Rental Office. Do not give them to anyone else.
5. Write down your forwarding address and leave it with the Rental Office.

Your apartment will be carefully inspected after everything is out and all keys are returned. We will send you a full report of your security deposit, interest, and final charges, along with any money due you, within 30 days from the day you return all keys. This report will be mailed to you, or you can request to pick it up from your Rental Office.

Note: If our Move-Out Report shows that you owe us a balance, this balance must be paid within 10 days or your account will be referred to a collection agency. This would end up as a negative mark on your credit report if left unpaid.


Apply security to rent?: Why can't I use my security deposit as rent?
Although we are allowed to deduct unpaid rents from your security deposit when you leave, security deposits are intended to protect us from the cost of damages found when someone moves out. Security deposits are often not enough to cover the combined cost of unpaid rent and damages.

If you do not pay your rent in full through your final month, we are required to file a court action for non-payment. This is done to protect us in case someone decides not to move out when expected.


Leaving behind a roommate: I want to move out, but my roommate wants to stay. How can I remove myself from the lease?
If you are listed as a Tenant on the lease, by yourself or with a roommate, you cannot be removed until you have finished the first full year of your lease.

If you and your roommate are both listed on your Lease as Tenants, you are both responsible for fulfilling all of the terms of your lease. Even if you move out, you could be financially responsible if your roommate later causes damages or fails to pay the rent.

You must notify your Rental Office as soon as you decide you want to move out, and you can request to be removed from the lease by completing (and notarizing) a form that certifies that you are giving up all claims to the apartment and security deposit. If the roommate agrees to take over the lease, and can afford the apartment on his/her own or with an approved new roommate, your request will usually be granted. However, you will not be removed from your obligations under the lease until the request is approved by Management.

LEASE TRANSFER


Replacing a roommate: My roommate wants to move out. Can I get someone to take his place?
If you are listed as a Tenant on the lease, by yourself or with a roommate, you cannot be removed until you have finished the first full year of your lease.

If you and your roommate are both listed on your Lease as Tenants, you are both responsible for fulfilling all of the terms of your lease. Even if you move out, you could be financially responsible if your roommate later causes damages or fails to pay the rent.

You must notify your Rental Office as soon as you decide you want to move out, and you can request to be removed from the lease by completing (and notarizing) a form that certifies that you are giving up all claims to the apartment and security deposit. If the roommate agrees to take over the lease, and can afford the apartment on his/her own or with an approved new roommate, your request will usually be granted. However, you will not be removed from your obligations under the lease until the request is approved by Management.


Emergency response: What do I do in case of an emergency?
If your emergency is not related to maintenance, call 911 BEFORE contacting us. If it is not a police, fire or ambulance matter, call the Rental Office or locate the Resident Manager. Speak to your Rental Manager today if you are not sure of your apartment community's emergency procedures and phone number(s).


Feeling cold in winter: What do I do if my apartment feels cold in the winter?
We intend to provide everyone with 70 degrees at all times, 68 degrees at the very least. If you feel there is a problem with heat in your apartment, we must know the temperature before we can do anything.

If you have a thermometer and it reads 68 degrees or more, our staff will not be able to do anything for you. If your thermometer reads below 68 degrees, our staff will check the heating system and will determine what needs to be done. If you do not have a thermometer, we will provide you with one at no charge, but it must be mounted on an inside wall, away from doors and windows.

Before you call, all of the following steps must be taken:
1. Make sure all doors, windows, and storm doors are closed properly and tightly.
2. Make sure that there is nothing blocking your radiators or cold air return ducts.
3. Make sure that your stove and oven, or any space heaters, have been turned off for 15-30 minutes, so that we can get an accurate temperature reading.
4. If you have an air-conditioner sleeve built into your wall, it must be covered. Any window air-conditioners must be removed from the windows.

We will not be able to address any heat complaint if these guidelines are not followed completely, or if we cannot get an accurate temperature reading.

Using your stove, your oven, a kerosene heater, or an unapproved electric space heater to heat your apartment is a serious fire code violation, and could result in serious illness or possibly even death. Anyone found doing this could have their lease terminated.

This policy was created for everyone's safety, and to allow us to find and fix problems quickly and properly.


Service requests: What do I do when something needs fixing in my apartment?
You must notify us immediately of any conditions in the apartment that may need repair. Requests for non-emergency repairs are to be made in writing to the Rental Office, or we will not be responsible if the repair is not made.

If a repair is needed inside your apartment, you will need to make sure that our staff can get into the apartment to complete it. Please make such arrangements with the Rental Office if needed.

We want you to be satisfied with the quality of our service at all times. If you are not satisfied with the response time to your request, or the quality of your repair, you can contact our central office.

Please respect our on-site employees and their families, by not disturbing them outside of business hours for routine maintenance requests.


Adding a new person: How can I add a new person to my lease?
If the new person is 18 or older, he/she is required to fill out an application and pay an application fee. The application will be processed and reviewed, and we will let you know our decision as soon as possible. If that person is accepted, a new lease may be needed and other forms may need to be signed.

Moving someone in without our approval is a serious lease violation and will not be allowed. Only the persons listed on your lease are allowed to stay in your apartment.


Disputes between neighbors: What do I do if I have a dispute with my neighboring tenant?
We can help, but we are sometimes limited in what we can do.

If the dispute is clearly the fault of your neighbor, we can eventually stop their behavior by contacting them verbally, in writing, by legal notices, or even by eviction if necessary. This process, however, takes time to resolve, so we will monitor the situation and we will ask you to keep us posted on any additional problems that may occur after we become involved. Specific dates and times, and police reports if available, can help us win eviction of a problem tenant.

If we cannot tell conclusively who is at fault, you can ask our Rental Manager to meet with you and the neighbor together to try to resolve the matter. However, if the dispute continues unresolved, or if other neighbors are disturbed in any way, it is possible that both you and your neighbor will be asked to move out.


Noise and disturbances: What do I do if someone is making too much noise or causing a disturbance?
First, ask the person calmly and politely to stop the noise or disturbance. If they do not, contact the Rental Office. If the person gives you any trouble, or if the Rental Office is closed, call the police. If the office is closed, please let the Rental Manager know about the problem the next morning.

If a neighbor repeatedly causes excessive noise or other disturbances, we will take action through verbal and/or written warnings, and eviction action if necessary.

However, because of the way apartments in general are laid out, it must be expected that some noise will be present and should be accepted.

Please let us know whenever this happens, as documentation of all disturbances is needed for us to be able to evict someone.


No parties: Why can't we have BBQ/outside parties?
Our insurance policies (and most municipalities) say we cannot allow barbecue grills in most apartment communities for safety reasons. Outdoor gatherings are not allowed because the noise level is usually disturbing to neighbors and there is usually trash (and sometimes damage) left behind when it is over. Indoor gatherings must be quiet enough to not disturb your neighbors in any way, and should not be conducted after 10:00 at night.

Keeping noise down is very important to us and to most of our residents. Any failure to respect the rights of "quiet enjoyment" of your neighbors is a serious violation of the lease.


Satellite dishes: Can I have a satellite dish installed?
You are allowed to have a satellite dish, but the strict restrictions don't make it very practical in most locations. Some of these restrictions are as follows:

1. Satellite dishes with a diameter of 1 meter or less are permitted, but only in spaces that you are renting yourself, like inside your
apartment or on your patio/balcony.
2. A dish may not be placed on the grounds or on any window, outside wall, roof, entranceway, or common area.
3. You may not drill holes, or damage the apartment or the building exterior, to install it.
4. You must have Renter's Insurance to cover any possible damage or liability.
5. You must sign our "Satellite Dish and Antenna Addendum to Lease Contract" before the installation can be done.

Don't expect that your installer will know these restrictions, or you could be financially responsible for his installation. You and your installer should speak with our Maintenance Manager before performing any installation.


Moving to another Corsa Management property: Can I move to another Corsa Management property in another location?
In most cases, yes! If you are relocating, we can make it easy for you to move to any of our other apartment communities! We can help expedite the paperwork and make sure your move goes smoothly. The best news? You won't have to come up with a new security deposit -- we'll transfer your deposit to the new property!

You will be required to fill out a new Rental Application, and acceptance at the new property is not guaranteed. Some additional security deposit monies and other fees may be required, and all rental balances must be paid in full before the move can take place. Ask your Rental Manager for more information.